Returns, Refunds, Cancellations
Return Policy
Seven-Day Policy:
Please call, text, or email us and we will assist you.
Phone: 714.386.9044
Email: info@traytoonz.com
Let us know what the issue you are experiencing is and we will direct you with returns, exchanges, or refunds on your item(s).
The Seven-Day Policy states that from the day that the order was received, buyer has Seven-Days to report the following:
- Damaged items
- Please send us clear photos or video of the damaged product(s) to info@traytoonz.com within 7 days after receiving the item.
- In most cases, we do not require you to mail us your defective products.
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If item arrived damaged, contact us and we will send you a replacement & coordinate re-delivery at no cost to you!
- Lost packages
- If your package is lost in the mail, contact us and we will send you a replacement & coordinate re-delivery at no cost to you!
- Missing Contents
- If your package appears to be missing an item(s), contact us and we will send you a replacement & coordinate re-delivery at no cost to you!
- Please ensure you checked the ins and outs of the package to ensure it wasn't just hiding in there!
- Packages sent to wrong address
- If order was sent to incorrect address (provided incorrectly by the buyer), buyer is responsible for shipping expenses
- If order was rejected and sent back to us, buyer is responsible for shipping expenses
- If order was sent to incorrect address (sent incorrectly on our end), we will cover shipping expenses to correct address.
- Buyer’s remorse
- No returns on clearance items; these are final sale
- Order is subject to a 20% restocking fee
- Return shipping is the buyer's responsibility
- Shipping charges will not be refunded
- Contact us for return address & RMA Number.
- Include RMA Number & original packing slip inside the box when sending it back to us.
- It is buyer's responsibility to properly pack, ship and ensure the contents of all returned packages are sent using a traceable shipping method.
- Products that are used, damaged, scratched, dented or have visible wear & tear will not be accepted. They must be returned in the same condition they were received and in original packaging.
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All returns will be inspected to ensure accuracy
We will issue a refund within 7 business days of receiving and processing the return.
Refunds should appear on card statement within two billing periods, depending on the billing cycle.
Thirty-Minute Cancellation Window:
After placing an order, there is a 30 minute window from the time the order was placed to make any changes to the order, including shipping information changes or cancellations.
After placing an order, there is a 30 minute window from the time the order was placed to make any changes to the order, including shipping information changes or cancellations.
Any cancellation requests made after 30 minutes, a restocking fee will apply of 20% of order the price.
Cancellations can be done by contacting us at:
Phone: 714.386.9044
Email: info@traytoonz.com